Commonwealth Veterinary Hospital first opened its doors in Newton, Massachusetts in 1939. New ownership then took over the hospital in 2007. For ten years the website didn’t change. It was dated and needed more than just a facelift. It needed to tell the story of why Commonwealth was different from other veterinary hospitals in the Boston area. They approached WDB with the task of reinventing their online presence and website redesign overhaul.
Commonwealth’s team really cares about their clients and they love what they do. They go the extra mile and know their clients’ names just by the sound of their voice. Commonwealth is very active in the shelter community and they wanted to showcase their expertise in a wide variety of specialty services as well as communicate to the local community their love and passion for what they do – day in and day out. We wanted to build a website that expressed these positive attributes of the hospital and highlight their team and their love for animals.
From the start, we worked with the team and delved into the discovery process to uncover what really mattered to the clients who were coming to the Commonwealthwebsite. We also understood quickly that their clients were either new pet owners who needed the guidance and mentorship in training and raising great, healthy pets or legacy pet owners who have recently changed pet hospitals or just moved to the area. They were all looking for engaging and educational content when coming to the Commonwealth website. From these sessions, a blog entitled the Vet Files was born.
We wanted to highlight the amazing team, showcasing members with their pets and an in-depth bio. We also uncovered the need for a New Puppy and New Kitten Guide that Commonwealth could share with prospective clients and patients. The ease of setting up an appointment online was essential as well as providing some tips and tricks for their clients to reduce common questions on the front end. The end result was a clean, sleek and bright design that contained a simple site map and navigation with soft calls to action for a positive and engaging user experience.
90% of our customers come back, 95% of new customers are referrals and 100% have credited our work and exceptional service.
To support our business development goals, it was vital to design a website that represented our experience that would help position us for future growth. The value we received from WDB is immeasurable, and has been crucial in helping us take a big step in the direction of our goals.
Julie Reece / VP Marketing, Rize One
High quality work and high quality interactions. The team at WDB produced a fantastic website while meeting all deadlines on a very tight timeline. Their responsiveness was great, including through the holiday season, and working together was both engaging and fun. I would highly recommend WDB to anyone looking to increase their digital footprint.
WIll Wagner / Marketing Director, Psy Therapeutics
I would never have thought of all the wonderful ideas that WDB team came up with to help us create unique marketplace e-commerce platform. I love this company and cannot say enough positive comments about them.
David Talamas / Founder, CEO Talamas
You truly can’t find a better partner. WDB team really listens to what we are trying to accomplish with each project, but isn’t afraid to offer a different and better direction or idea based on best practices and extensive experience.
Charlie Flanagan / VP Marketing, Building Engines
We evaluated different companies before moving forward with WDB for ArcLight IT's website redesign. I enjoyed working with the WDB team for thier attention to detail, clear expectations, and advanced knowledge of industry and image that I could tap into. WDB team was responsive, available even after our launch for questions, and thoroughly impressed me with their professionalism. I would highly recommend working with WDB.
Bethany Murray / VP Marketing, ArcLight IT
Great company and great experience working with Gil and his team. I really enjoyed being able to make an appointment an go to their office. We were able to go over the design in person, and I was also able to go back later after the site was up and have him explain maintenance issues. Also great to do business locally! Very happy with clean design of site and easy function. Great job guys!